Customer Service Contact Information
Tracy Hopper, Administrative Assistant
615-620-4292
Available Monday through Friday, 8:00am to 5:00pm CST
Management
President/CEO: Michael K. Ross
Vice President of Billing Services: Joy W. Ross
Vice President of Operations: Walt Downey
Chief Financial Officer: Josh Jarrett
Corporate Marketing Director: Tammie Potts
Business Office Manager: Valerie Glass-Hardin
Human Resources Manager: Nina Mothershed
Communications/Scheduling Manager: Cassie Palmer
Regional Business Development Manager: Tina Barks
Compliance Auditor: Martha Kendall
Training & ALS Coordinator: Randy Maner
Logistics Manager: Whitney Cook
Fleet Manager: Chris Whitney
Facility Relations Manager: Darcy Schoening
Nashville Operations
Operations Manager: John Goolsby
Memphis Operations
General Manager: Brandy Carter
Marketing: John Hooks, Shala Starnes
Clarksville Operations
General Manager: Jacob Downey
La Vergne Operations
General Manager: James Adams
Knoxville Operations
General Manager: Shane Tullock
Southaven, MS Operations
General Manager: Brandy Carter
Springfield, TN Operations
General Manager: Jacob Downey
