First Call Ambulance Service buys Ohio company

Nashville-based First Call Ambulance Service has bought an Ohio-based ambulance operator, EMT Inc., for an undisclosed sum, according to a news release. The move is the latest in a string of acquisitions by First Call, and the first for the company outside Tennessee or Mississippi.

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The addition of EMT Inc. will increase the First Call fleet by more than 100 vehicles. With the addition, First Call expects to provide more than 250,000 patient transports annually, through operation of nearly 250 vehicles in 17 locations across Tennessee, Mississippi and Ohio.

Last fall, First Call CFO Joshua Jarrett told the Nashville Business Journal that uncompensated care is one of First Call’s largest expenses. The recent activity could be a sign that the company, like the health care provider facilities it partners with, is gearing up for a wave of newly insured patients.

The following are excerpts from the news release:

“EMT, Inc. is a great fit for our organization because our company cultures are both focused on patient safety and quality care, and exceptional customer service. We will build on the foundation and reputation that EMT, Inc. has earned in Ohio, and we welcome new colleagues who are motivated to meet the highest standards in the industry,” said Mike Ross, Chief Executive Officer of First Call. “We also look forward to delivering our services to more healthcare providers in new markets. This addition is a strategic growth move that enables us to expand, develop new partnerships, and bring superior transport and patient care to both rural communities and large metropolitan areas.”

EMT, Inc. has operated as a private ambulance company serving the Greater Miami Valley and Tri-State/Cincinnati area since 1995, providing Advanced Life Support (ALS), Basic Life Support (BLS) and ambulette (wheelchair van) services for both emergency and non-emergency patients. EMT, Inc. has four serving 17 counties in Ohio.

The geographic position of EMT, Inc. presents opportunities for growth in heavily populated markets like Cincinnati, Columbus, Indianapolis, Louisville, and other cities in the region, said Ross.

There will be little to no impact on existing EMT, Inc. customers during the transition, and First Call executives have committed to the highest level of patient care and ongoing service improvements, such as response times and availability.

Already a market leader in employee development, First Call will also bring enhanced clinical training and certification for EMT, Inc. medical staff and the most sophisticated medical equipment available in the clinical transport industry. Every First Call vehicle is staffed by a team of licensed, trained personnel who care for patients with integrity, accountability, and professionalism.

First Call will also expand its administrative expertise by maintaining compliance and regulatory standards specific to new payer relationships, including Ohio Medicaid.

The EMT, Inc. acquisition is the latest in a series of recent growth moves for First Call. Last October First Call purchased Allied EMS, another private ambulance provider in Newport and Morristown, Tenn., and landed an agreement with Cocke County, Tenn. to provide 9-1-1 services. In addition, First Call acquired the assets of Magnum EMS in September and Medic Ambulance Company in February, operating primarily in the Newport and Memphis, Tenn. markets, respectively.

To support First Call’s growth plans, the company has already launched a recruiting effort in Ohio seeking qualified individuals for well-paying positions.

EMT, Inc. will continue operating under its existing name and brand in the Ohio markets where it has a strong presence. Ernest Hatmaker, Jr., CEO and co-founder of EMT, Inc., will remain involved in the day-to-day business of the Ohio operations and help implement First Call’s patient-centric, customer-focused business model.

First Call Ambulance Expands and Relocates Nashville Headquarters

First Call Ambulance Service, a Nashville-based provider of expert clinical patient transport, has relocated and expanded its corporate headquarters to 1930 Air Lane Drive. The renovated facility features approximately 62,000 square feet of space the company will use for office operations and indoor vehicle storage and maintenance.

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First Call Ambulance Service New Headquarters

First Call started in Nashville in 2004 with two ambulances and a handful of employees and is now among the largest private ambulance companies the U.S., operating nearly 250 vehicles in 17 locations across Tennessee, Ohio and Mississippi. The company expects to service more than 250,000 patient transports this year.

“We simply outgrew our previous space,” said Mike Ross, chief executive officer of First Call. “In the past two years we have essentially doubled the size of our company. This new location is much better suited for our current needs and supporting the ongoing growth we anticipate. In the process of the move we’ve also made significant technology upgrades and added some amenities that we have not historically had, such as indoor parking and maintenance for our vehicles. We are proud of the new space and what it means for the future of our company.”

In January First Call purchased EMT, Inc. of Eaton, OH, marking its first major expansion outside Tennessee and Mississippi and boosting its total employee headcount to approximately 1,000. In October 2012 First Call purchased Allied EMS, another private ambulance provider in Newport and Morristown, TN. Last year First Call also acquired the assets of Magnum EMS and Medic Ambulance Company, operating primarily in the Newport and Memphis, TN markets, respectively.

For more information about First Call and its services visit

About First Call Ambulance Service
First Call Ambulance Service is a private ambulance provider offering a comprehensive suite of scheduled and emergency transport services to a variety of healthcare providers, public entities and other organizations. The company’s mission is to administer patient transport with compassion, integrity and professionalism, recognizing and satisfying the specific needs of each individual, and improving patients’ quality of life. First Call maintains the industry’s most rigorous training, certification and professional development standards for all licensed EMTs and paramedics, and employs the most advanced technology, equipment and processes to achieve exceptional customer service, operational efficiency and strict adherence to regulatory compliance.

First Call Ambulance Adopts Traumasoft Solutions

First Call is adopting Traumasoft’s Connected solutions as a significant part of its day-to-day and long-term operational processes.

Founded in 2004, First Call Ambulance has seen tremendous growth in Tennessee, expanding to 6 cities across the entire state, while still maintaining leading edge equipment and providing exceptional care and service. In an effort to keep its equipment and processes up-to-date, First Call is adopting Traumasoft’s Connected solutions as a significant part of its day-to-day and long-term operational processes.

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Within the EMS industry it is common for organizations to run multiple software solutions for its various functions. Organizations use one for Human Resources, one for Scheduling and another for Patient Charting and yet still another for Dispatch and GPS. This fragmentation often results in multi-platform knowledge shortages, high cost of maintenance, and incompatible data. Furthermore, these disconnected systems tend to be the main culprits of inconsistent data and benchmarks, depriving managers and owners of the key resource indicators to improving their operations.

“Like many healthcare providers generally, and EMS providers specifically, First Call has historically utilized a web of disparate operating and administrative information systems. Some of these systems were developed specifically for healthcare applications, many where not. Some systems ‘spoke’ to each other electronically, most did not. In reviewing our go forward options, Traumasoft’s platform offered the most comprehensive suite of products, all of which communicate seamlessly,” said Joshua Jarrett, Chief Financial Officer for First Call Ambulance.

Over the course of 9 months First Call Ambulance Service reviewed about 30 systems providers. Potential systems were evaluated based on cost, implementation time, and system infrastructure. Of the 30 reviewed systems, they found that many provided a key point solution, but did not integrate with each other or provide a total operations solution.

Traumasoft’s connected solution uses a standardized integrated data set, shared throughout the solution. Managers and owners can report on the data collected and subsequently, analyze and change business operations, ultimately leading to improved service and care.

First Call’s 9 month system review concluded that the efficiencies of the Traumasoft solution over First Calls current Solutions will result in:

  • 12 minutes saved on a typical one hour transport.
  • 4 minutes saved in transport ordering.
  • 3 minutes saved in CAD assigning an ambulance.
  • 5 minutes saved in CAD transmitting destination information and directions to field crew.

Joshua Jarrett adds, “Additionally, Traumasoft’s engineers have built a variety of innovative, client-facing communication tools, eliminating some of the hassles and inefficiencies for our healthcare facility customers. All of their products were developed by clinically trained EMS professionals, and it shows.”

Since 2004, First Call has grown to a 604 employee private ambulance company with a fleet of over 110 ambulances, 10 wheelchair vans, and 20+ support vehicles. These vehicles provide transport services to hospitals, nursing homes, clinics and agencies across Tennessee and Mississippi. First Call bases its services on knowledge, training, and technology so it’s essential that these systems are up-to-date at all times, allowing them to provide quality care year-round.

About Traumasoft:

Traumasoft is focused on the design and delivery of hosted, web-based solutions for the emergency medical service industry. Traumasoft was founded in 2006 by EMS and software development professionals each with more than 20 years of experience. Traumasoft is headquartered in Kalamazoo, MI and employs people with a passion for EMS and a dedication to high quality solutions. Traumasoft is determined to make EMS operations more efficient, more cost-effective, more customer and employee friendly, higher revenue producing, and ultimately, more connected.

Ambulance Co. Signs New Lease, Ups Space

A Nashville-based health care company is expanding its Memphis presence. First Call Ambulance Services LLC has signed a three-year, 13,500-square-foot lease at 5155 Wilfong Road, more than doubling its existing space on Federal Avenue.

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As one of Tennessee’s largest private ambulance companies, First Call primarily serves 25 countries in Tennessee and is licensed to transport anywhere nationwide.

Hart Properties Group Inc. owner Sherri Hart Beutelschies represented the landlord, Collierville Prime Properties. Mike Driscoll of Colliers International represented the tenant.

The property is a 26,100-square-foot industrial property in the Northeast submarket. Built in 1985 on 4.7 acres, it’s owned and managed by Hart Properties Group.

The building’s space was ideal for First Call because of its former use, Beutelschies said.

“The space was so perfect for them because in the past it had been an automotive-related building,” she said. “They needed to be able to bring their vehicles in, resell supplies, reservice them as far as their ambulances and vans. They have several different sizes, so we tested them all to make sure that they all fit into the property.”

First Call will also do dispatching and administration services from this location, Beutelschies said.

“It was the perfect amount of office space that they needed for their administrative staff that’s here in the Memphis market,” she said.