First Call relies on technology in its dispatch system to deliver exceptional customer service. With computer-aided dispatch, we can continuously analyze demand run volume concurrent with prescheduled transports. We have detailed and accurate data to meet state requirements regarding times of transport requests and routes. It also gives us the ability to adapt to customer needs and ensure that our ambulances can be on time…when and where they are needed.
Our Communications Center operates under strict performance guidelines, where punctuality is a priority. Our customized dispatch software, combined with our GPS System, allows for honest, accurate estimates of arrival for higher levels of patient and healthcare facility satisfaction. We can transmit information to the transport team, including destination, patient description, medical conditions, and other specifics.